SMARTSHEET SUPPORT
Support from people that know your Smartsheet products best
Contact sales Contact support
Experience the Smartsheet Support difference
Priority access to Smartsheet experts
Industry leading SLAs
Support by phone, chat and more
24x7 support
Get the right level of support for your business needs
Package benefits | Base Support(Free for Pro, Business, Enterprise Advance) | Standard Support(Included in Enterprise Plan) | Premium Support(Add-on to Business, Enterprise & Advance) |
|---|---|---|---|
Smartsheet Community | x | x | x |
Help & Learning | x | x | x |
24x7 web based ticketing support | x | x | x |
24x7 global phone support | x | x | |
Smartsheet University self-paced elearning | x | x | |
In-app chat powered by AI | x | ||
24x7 live agent support via in-app chat | x | ||
Pro Desk guided coaching sessions | x | ||
First response SLA | Less than two hours regardless of case origin (web, phone, chat) |
